TESTIMONIALS By selecting any of the following topics, you may access the testimony of clients that have used our services and products. Following their testimony, you may also access a description of that product or services. Performance International is grateful to its clients who have freely expressed their positive responses to our methodology. Aligning The Organization: A Board Game Business Reorganization, Reengineering, Alignment Organizational Scanning (Cultural Assessment) Problem Solving Business Needs Performance Technology (Improvement) Workshop Books: "Aligning Performance: Improving People, Systems & Organizations" Business Reorganization, Reengineering, Alignment Our management team used Performance International, and the Language of Work tools, to assess and redesign a truly under performing $250 million business unit that was experiencing lack luster financial results, poor customer service and awful employee morale. In less than 8 weeks, using the Language of Work (LOW) tools and lots of elbow grease, our management team analyzed and redesigned the entire business - from mission to core processes to individual jobs. The Language of Work analysis uncovered a shocking level of misalignments, garbage work and broken processes causing the poor performance. It also provided us with powerful solutions in redesigning the business, yielding significant reductions in operating costs, significant increases in speed and efficiency, and a TOTAL alignment of the core processes and all individual jobs to the new corporate mission. Employee morale improved dramatically because employees saw the Language of Work eliminate the constraints, barriers and frustrations in their work and equip them with simple, yet powerful tools to now win in the marketplace. Hope was now a concrete plan, not just an emotion! If you want consultants and tools that can offer powerful solutions to your problems, not more consulting assignments, use Performance International and the Language of Work! Andrew Cataldo Contact: andrew_cataldo@excite.com PI Service Used To Produce These Results: Using The Language of Work for Reorganization, Reengineering/WorkAlignment Working with the members of Performance International is consistently a pleasure. Their professional approach, depth of experience and ability to really listen to their clients and adapt their approach accordingly is a hallmark of their consulting engagements. New Millennia has had the opportunity to work with both the principals and staff of Performance International on four separate engagements with three different clients, two in the utility industry sector, and glass manufacturer. The engagements have each been as part of change management efforts in support of large scale SAP implementations. The emphasis of the work New Millennia has performed in partnership with Performance International has been in job and organizational redesign, process modeling, team building and end user enrollment and resistance management. On each project the members of Performance International have completed their deliverables on time, to the highest standards of quality, and have been able to transfer knowledge to the Client organization at the same time. Their pragmatic approach developed from years of consulting and industry experience, is always valued by the Client organization and seen as of immediate value. It is also delivered with a good measure of humor which serves to build lasting relationships with Clients. Contact: asimcock@newmillennia.net Andrew Simcock PI Service Used To Produce These Results: Language of Work Process
"Intervention Resource Guide: 50 Performance Improvement Tools" "An elegant solution for the front line manager "
If you are reading this review you are probably a leader and manager with some familiarity of organizational and human performance. You may also be looking for ways to increase your value to your team. If so, this book should be a tremendous help you. The Intervention Resource Guide (IRG) is a work that should sit not on your bookshelf, but on your desk top as a ready reference. I will not attempt to evaluate each intervention, as valuable as they are (of the ones I have used), but choose to focus on the heart of the book, "Part One, Intervention Selection and Implementation" which includes the "Matrix of Interventions". The editors have efficiently and credibly provided the leader-manager with the ability to make use of the proper intervention given the goal of: "Establishing, Improving, Maintaining or Extinguishing" performance in the "Business unit, Process, Work group, or Individual". All 50 interventions are evaluated for relevency against the above eight factors. By using their intervention selection model, any leader and manager should be able to select a proven intervention leading to a high probability of performance improvement. Conversely the avoidance of selecting the wrong intervention is just as valuable, and through use of the matrix, the leader should be able to avoid costly damage to the organization she serves. The Intervention Resource Guide provides an elegant solution to the workplace manager that wants to make the best use of systematic performance improvement tools. (Note: This testimony first appeared on Amazon.com. See Amazon.com for other testimonials) Nate Parker, United States Coast Guard Contact: NParker@RWD.com See: Intervention Resource Guide Problem Solving Business Needs, Still making substantial use of the Language of Work model. Just finished an analysis of the Coast Guard's technical workforce. Without boring you with the details, one of our admirals chartered a team to help build a resources to readiness model. The team said it could not be done. No collection methods, no expertise, no software etc. I said it could be done and did it with the Language of Work model. It has turned into a benchmark of can-do and is helping reshape a little of the thinking of my organization. The really funny part was how deceptively simple the project was. But then again, most systematic/systemic solutions are. My biggest challenge is to keep making it look hard... Nate Parker, United States Coast Guard Contact: NParker@RWD.com Aligning The Organization: A Board Game Christine Marsh Contact: cmarch@primeobjectives.com PI Service Used To Produce These Results: Aligning The Organization: A Board Game
"Performance International provided us with a model that allowed us to define the actual work that is performed by key job positions within Nissan. By truly defining the work we were able to design and develop relevant training curricula and other performance improvement interventions which supported overall business goals and objectives. And one of the benefits of working with Performance International is once you learn the model and have been coached by Kathleen and Danny you have the skills and tools to sustain the process once they leave." Pam Donahue PI Service Used To Produce These Results: Job Modeling Organizational Scanning (Cultural Assessment) "An extensive search of performance technology
models that would best fit the needs of
ourcompany's performance consulting team concluded
with the decision to use Danny Langdon's "Language
of Work" Model. It was the team's first
application of performance consulting on such a large
scale in an international energy transmission
company. The model was invaluable in focusing the
team on its goals, in systematically collecting and
analyzing the data from all department members from
individual employee to vice president, and in
synthesizing and summarizing the information which
resulted in the identification and recommendation of
critical interventions necessary to improve performance.
Management was very impressed with the outcomes and not
only implemented the recommendations, but spread the word
to their peers and colleagues which led to more projects
for the performance consulting team. What more
could a Performance Technology (Improvement) Workshop Deb Hoyer Contact: Deb.Hoyer@Wichita.Boeing.com PI Service Used To Produce These Results: The Performance Technology Workshop "I chose "The New Language of Work" methodology when approaching the formation of a new team because; I was working with technical individuals who would quickly adapt to the input-process-output pieces of the model And it was an excellent way for us to define (and articulate) who we were, what we existed to provide, what value we added and what effect on the business we expected to have/measure. WITHOUT getting bogged down in detailed bottoms-up process maps, etc. "Vision-ing" was not going to be tangible enough but we were a group of total strangers with too varied expectations to go right into detailed process design. Performance International had something right in-between. PI worked with me to design a three day workshop (which they led) for my team. Several times, the workshop went off of what we had designed but was always (skillfully) adjusted to keep us rolling toward the desired outcome. We came away with the right level of detail to launch only the crucial process development/improvement projects AND a well developed (common) understanding of the job - enabling us to be a unified team with clear goals. I was VERY happy with the result - and consider my money well spent." Susan Blaha Contact: susan_blaha@HP-MountainView-om1.om.hp.com "Aligning Performance: Improving People, Systems & Organizations" See Aligning Performance: Improving People, Systems & Organizations |