- Clients have completed their process maps
in business reengineering. Now they need a way to link their processes to individual jobs.
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- A manager took over a new department. She
needed a quick way to get acquainted with the new group, solve long-standing problems, and
learn the process the department used.
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- A company president needed job descriptions
for everyone in his company.
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- The treasurer of a very large, but new
company, needed policies and procedures in order to obtain a better bank loan rate.
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- The Managing Director of a consulting firm
thought he had a communications problem.
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- The Training Manager wanted to move the
department into performance consulting.
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- One of the Armed Forces wanted to install a
Quality Program among its top ranking personnel.
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- An automotive firm needed to develop a
curriculum for a large group of managers.
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- A Hospital’s Nursing Directors needed
management skills.
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- A major utility needed to identify the
people issues in a merger; they wanted to conduct a "cultural due diligence" to
ensure a smooth transition.
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- A training manager wanted her trainers to
know about an array of interventions to improve performance.
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