Consultant, Human Performance Improvement
Management Development – Training Management – Organizational Development
Accomplished senior management consultant skilled in the analysis necessary to identify performance problems among employees, supervision or senior management. Based on analysis, prepares strategic solutions and implements tactical programs that improve individual and group performance.
Analyze Performance Problems- Improve Communication
- Develop Instructional Materials
- Facilitate Meetings
- Introduce Organizational Change
- Design Organizations
- Resolve Conflict
- Facilitate Decision-Making
- Develop Policies and Procedures
- Improve Team Functioning
- Develop HR Strategies
- Coach Managerial Performance
Professional Background
1994-current: Performance International, Santa Monica, CA. Partner and Consultant
1988-1994: K.S. Whiteside & Associates, Santa Monica, CA. Founding Director: Performance Improvement Consultant
1985-1988: Harper-Grace Hospitals Detroit, Michigan Corporate Director, Human Resources Department
1977-1985: Harper-Grace Hospitals Detroit, Michigan Manager and Corporate Director, Training and Development
Prior to 1977: Taught at Wayne State University, Detroit College of Business, instructional designer for J.L. Hudson Company (retailer), Prudential Life Insurance Company, and MIND, Inc.
Professional Affiliations
President, International ISPI, 1993-94; Vice-President, National Society for Performance and Instruction (NSPI), 1983; Member, Toastmasters, International; Member, California Leadership; Vice Chair, California Leadership Alumnae Association.
Publications
Books: “Intervention Resource Guide: 50 Performance Improvement Tools,” Jossey-Bass Publishers, 1999.
NSPI Performance and Instruction Journal, ASTD Research series, Training Magazine, “Managing the Training Department: The Good, the Bad, and the Solution,”; “Redefining Jobs in the Changing Workplace,” HR Magazine, May, 1996.
Education
MA, Wayne State University; BA, The Benedictine Colleges.
Accomplishments as a Consultant
- Completed reorganization for a non-profit organization with $2 million in revenues and long history of dissension among managment.
- Co-developed and facilitated an off-site for all 45 Coast Guard Admirals to determine the current and desired state of the Quality Initiative in the US Coast Guard.
- Facilitated job modeling and definition of numerous jobs for diverse clients such as Southern California Edison, Allstate, Prudential Insurance, Merisel Corporation, Nissan Motors, Plexus, and others.
- Managed the Technical Training Department of SCE’s Customer Service Department for 6 months. Conducted search to find replacement.
- Developed a Human Resources Strategy for a business unit of a major utility. Roll-out included slide shows and brochures for 200; training for 200 to cascade information, including a model presentation, practice, video-taping, feedback and opportunities to develop answers to tough questions.
- Established the Organizational Development capability for the Corporate Training Department of an 18,000 employee organization undergoing major change.
- Developed a 6-volume model for the design of instruction, which served as an instructional and project management tool to improve the performance of training supervisors.
- Coached and trained executives on interpersonal skills and conflict resolution. Brought two peers into agreement for first time in 3 years.
- Trained 20 public school teachers on time management, conflict resolution and project leadership. Designed, developed and taught materials. Reported to have had significant impact on their ability to meet new challenges.
- Facilitated a team charged with changing the culture of an organization by means of institutionalizing Project Management skills and procedures.
- Developed a team made up volunteers, scattered across the nation, charged with putting on a five-day conference attended by 1500 people. Generated $450,000, all-time record, from the event.
- Took 10 Corporate Executives to the White House to present on ways to improve performance in American businesses.
- Facilitating monthly management meetings for a consulting firm to improve both its management practices and team work capability. Three year assignment has increased profits by 20{ec448e65a7d84dc16e6671517765dd379e7053e33f99df2ba713f445f996f0b7}; improved products in marketplace.
- Completed a management analysis and designed improvements in the Customer Service Department of a major utility. Utilized team-building, stand-up training, management coaching, policies and procedures development, performance plan development and change management to a diverse staff of line managers.
- Wrote the Participant’s Manual for a 5-week, satellite-based teacher in-service on reducing drug usage among young people.
- Past International President of 10,000 member organization devoted to performance improvement in groups and individuals.
- Co-developed and co-presented a course called, “How to Become a Performance Technologist” to in-house change agents and through national conferences of the two major professional societies in the field.