Consequences are the desirable benefits or “value-add” we try to achieve in work. Consequences are normally defined first, allowing the appropriate outputs (products, services, knowledge) to be defined. Once defined, they can be produced to achieve the positive consequences we want. Consequences help everyone understand the positive benefits to be achieved for customers, the organization and individuals. Consequences normally take the form of profit for the organization and satisfaction for clients and employees.

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Consequences

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