After years of poor management, a new president took over a division of a large insurance company which was losing market share and profitability. He knew he had a short honeymoon period in which to turn the organization around. He selected the authors to aid him because they had a good performance (work) improvement model and could work
at all the levels of the organization. They worked closely with him and his management team to define the current and desired state of the business unit, the core processes, the
individual jobs, and the work groups—completing all the performance improvement in 60 days.
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