Performance International is grateful to its clients who have freely expressed their positive responses to our methodology.
By selecting any of the following topics, you may access the testimony of clients that have used our services and products. These are listed by the kind of project Performance International completed.
- Business Reorganization, Reengineering, Alignment
- Change Management
- Job Modeling
- Organizational Scanning (Cultural Assessment)
- Problem Solving Business Needs
- Organizational Alignment
- Intervention Resource Guide
Business Reorganization, Reengineering, Alignment
[blockquote]Our management team used Performance International, and the Language of Work tools, to assess and redesign a truly under performing $250 million business unit that was experiencing lack luster financial results, poor customer service and awful employee morale. In less than 8 weeks, using the Language of Work (LOW) tools and lots of elbow grease, our management team analyzed and redesigned the entire business – from mission to core processes to individual jobs.
The Language of Work analysis uncovered a shocking level of misalignments, garbage work and broken processes causing the poor performance. It also provided us with powerful solutions in redesigning the business, yielding significant reductions in operating costs, significant increases in speed and efficiency, and a TOTAL alignment of the core processes and all individual jobs to the new corporate mission.
Employee morale improved dramatically because employees saw the Language of Work eliminate the constraints, barriers and frustrations in their work and equip them with simple, yet powerful tools to now win in the marketplace. Hope was now a concrete plan, not just an emotion!
If you want consultants and tools that can offer powerful solutions to your problems, not more consulting assignments, use Performance International and the Language of Work![/blockquote]
Andrew Cataldo Former President of The Prudential Insurance Company Group Credit Insurance Operations andrew_cataldo@excite.com PI Service: The Language of Work FormulaChange Management
[blockquote]Working with the members of Performance International is consistently a pleasure. Their professional approach, depth of experience and ability to really listen to their clients and adapt their approach accordingly is a hallmark of their consulting engagements. New Millennia has had the opportunity to work with both the principals and staff of Performance International on four separate engagements with three different clients, two in the utility industry sector, and glass manufacturer. The engagements have each been as part of change management efforts in support of large scale SAP implementations. The emphasis of the work New Millennia has performed in partnership with Performance International has been in job and organizational redesign, process modeling, team building and end user enrollment and resistance management. On each project the members of Performance International have completed their deliverables on time, to the highest standards of quality, and have been able to transfer knowledge to the Client organization at the same time. Their pragmatic approach developed from years of consulting and industry experience, is always valued by the Client organization and seen as of immediate value. It is also delivered with a good measure of humor which serves to build lasting relationships with Clients.[/blockquote]
Andrew Simcock President New Millennia Ltd. asimcock@newmillennia.net PI Service: The Language of Work ProcessJob Modeling
[blockquote]Performance International provided us with a model that allowed us to define the actual work that is performed by key job positions within Nissan. By truly defining the work we were able to design and develop relevant training curricula and other performance improvement interventions which supported overall business goals and objectives. And one of the benefits of working with Performance International is once you learn the model and have been coached by Kathleen and Danny you have the skills and tools to sustain the process once they leave.[/blockquote]
Pam Donahue Corporate Manager, Instructional Design & Development Nissan Motors (310)771-3034 pam.donahue@nissan-usa.com PI Project: Job ModelingOrganizational Scanning (Cultural Assessment)
[blockquote]An extensive search of performance technology models that would best fit the needs of ourcompany’s performance consulting team concluded with the decision to use Danny Langdon’s “Language of Work” Model. It was the team’s first application of performance consulting on such a large scale in an international energy transmission company. The model was invaluable in focusing the team on its goals, in systematically collecting and analyzing the data from all department members from individual employee to vice president, and in synthesizing and summarizing the information which resulted in the identification and recommendation of critical interventions necessary to improve performance. Management was very impressed with the outcomes and not only implemented the recommendations, but spread the word to their peers and colleagues which led to more projects for the performance consulting team. What more could a consulting team want – implementation and referrals! The model that Danny Langdon has developed and enhanced in his new book called “Aligning Performance” is truly practical and applicable to real business performance issues. It works![/blockquote]
Elaine Jonesfejones@swbell.net PI Project: Organization Scan
Problem Solving Business Needs
[blockquote]Still making substantial use of the Language of Work model. Just finished an analysis of the Coast Guard’s technical workforce. Without boring you with the details, one of our admirals chartered a team to help build a resources to readiness model. The team said it could not be done. No collection methods, no expertise, no software etc. I said it could be done and did it with the Language of Work model. It has turned into a benchmark of can-do and is helping reshape a little of the thinking of my organization. The really funny part was how deceptively simple the project was. But then again, most systematic/systemic solutions are. My biggest challenge is to keep making it look hard…[/blockquote]
Nate Parker, United States Coast Guard NParker@RWD.comOrganizational Alignment
[blockquote]I chose “The New Language of Work” methodology when approaching the formation of a new team because; I was working with technical individuals who would quickly adapt to the input-process-output pieces of the model And it was an excellent way for us to define (and articulate) who we were, what we existed to provide, what value we added and what effect on the business we expected to have/measure.
WITHOUT getting bogged down in detailed bottoms-up process maps, etc. “Visioning” was not going to be tangible enough but we were a group of total strangers with too varied expectations to go right into detailed process design. Performance International had something right in-between. PI worked with me to design a three day workshop (which they led) for my team. Several times, the workshop went off of what we had designed but was always (skillfully) adjusted to keep us rolling toward the desired outcome. We came away with the right level of detail to launch only the crucial process development/improvement projects AND a well developed (common) understanding of the job – enabling us to be a unified team with clear goals. I was VERY happy with the result – and consider my money well spent.[/blockquote]
Susan Blahasusan_blaha@HP-MountainView-om1.om.hp.com PI Project: Organization Alignment
Intervention Resource Guide
[blockquote]An elegant solution for the front line manager.
I am an operations officer for a large military technical maintenance organization.
If you are reading this review you are probably a leader and manager with some familiarity of organizational and human performance. You may also be looking for ways to increase your value to your team. If so, this book should be a tremendous help you.
The Intervention Resource Guide (IRG) is a work that should sit not on your bookshelf, but on your desk top as a ready reference. I will not attempt to evaluate each intervention, as valuable as they are (of the ones I have used), but choose to focus on the heart of the book, “Part One, Intervention Selection and Implementation” which includes the “Matrix of Interventions”.
The editors have efficiently and credibly provided the leader-manager with the ability to make use of the proper intervention given the goal of: “Establishing, Improving, Maintaining or Extinguishing” performance in the “Business unit, Process, Work group, or Individual”. All 50 interventions are evaluated for relevency against the above eight factors. By using their intervention selection model, any leader and manager should be able to select a proven intervention leading to a high probability of performance improvement. Conversely the avoidance of selecting the wrong intervention is just as valuable, and through use of the matrix, the leader should be able to avoid costly damage to the organization she serves.
The Intervention Resource Guide provides an elegant solution to the workplace manager that wants to make the best use of systematic performance improvement tools.[/blockquote]
Nate Parker, United States Coast Guard NParker@RWD.com PI Product: Intervention Resource Guide Note: This testimony first appeared on amazon.com. See amazon.com for other testimonials.